Portara Gallery
34-51 Francis Lewis Blvd
Flushing, NY 11358

• All returned items must be in original condition and packaging.
• For your protection, please use insured UPS or insured USPS for shipment. If goods are received damaged, their cost would be deducted from your original amount paid  and your refund would be the original purchase amount minus their cost and minus the shipping charges and minus the 20% restocking fee. You would have to file a claim with your carrier yourself.
• Shipping and handling charges are not refundable unless a result of an error by Portara Gallery. You will get a refund minus the shipping charges and minus 20% restocking fee.
• Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error by Portara or item is defective. We cannot issue a return label or credit your return shipping costs. (would you expect a retail store to pay your time and driving expense to return an item to them?).
• Portara Gallery offers FREE SHIPPING on gift orders. If you return any item that you don't like, then you either have a choice of buying something else at equal or higher value minus the shipping charges and minus the 20% restocking fee or get a refund minus the shipping charges and minus a 20% restocking fee.
• A refund check or credit card refund will be issued upon receipt of the returned goods.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Portara Gallery reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. If your order is not been accepted, you will receive an email stating the cancellation of your order. Otherwise we take great pride in beginning our processing of your order as soon as it is received, so we are unable to accept cancellations, once you have placed your order with us. Time is of the essence. We deal with time-sensitive Special Occasions and Events and we make every effort to meet your due dates.

1. Orders including goods and items that do not need preparation ( such as wedding crowns, outfits, trays, cases, shoes, christening boxes/coats/undergarments, costumes, replicas and items not customized such as favors or Christening Pins or bombonieres for example) will go out the same day you place your order by 3:00 pm or 6:00 pm of the same day and you will receive an email with its tracking number. If you (the customer) also instructs us via email or phone to ship your order and we ship your order as promised on time, then we cannot cancel your order. Once your order has been shipped and you decide that you want to cancel it thereafter, we do NOT grant or accept any cancellations. If you do not accept the package and it is been returned back to us and you are asking for a refund then your refund amount would be: minus the original shipping charges and minus the redelivering shipping charges back to us for the returned package and minus 20% restocking fee of the total cost of the order. We apologize for the inconvenience but shipping charges are NOT returnable or refundable (No exceptions for anyone). We have paid for those charges to ship your order, then you are responsible for those shipping charges. This policy is in effect since we deal with time-sensitive Special Occasions and Events that have due dates and we are working very hard to meet the due dates and expectations of our customers. Your special event is special to us also. Once we charge your credit card, it automatically means acceptance of your order, and immediately verifies that we can meet your due date and deliver the goods on time for your event. Thus we cannot accept any cancellations after we ship your order. All the shipping charges associated with the delivery of goods are your own (the customer's) responsibility.

2. Personalized items are not returnable / refundable unless an error of Portara, Inc.
Customized orders to your specifications are not returnable / refundable.
If we make the error and there is enough time to rectify the mistake; then Portara will correct the mistake and No refunds will be given to anyone. If there is not enough time to rectify the mistake, then Portara will refund your money back.

3. If you cancel your order after it is shipped, a 20% cancellation fee will be applied minus the original shipping charges and minus the redelivering shipping charges associated with the returned package back to us.

4. If you cancel your order after 2 days of placing it, a 35% cancellation fee of the total order will be charged on all special order items from the Wedding and Christening and Baby Shower section of this web site. After 1 WEEK, NO REFUND on all special/customized order items from the Christening or Wedding or Baby Shower section of this web site.

5. Portara, Inc does not tolerate any returns or claims based solely as a result of the customer's oversights, erroneous shipping addresses, cancellation of events due to weather, not receiving your order on time due to the delays caused by the shipping companies such as UPS, personal or any other miscellaneous reasons that are beyond its control. Full refund will be given only if Portara fails to ship your order as promised or sent you the wrong items. Please be fair and sensible. If for example we ship your order and send you the tracking number and expected delivery day and then UPS delays the delivery of your order beyond the expected delivery day; this is not our responsibility and we accept no returns on any orders due to this delay. You must and have to communicate with the shipping company to rectify the mistake. This is beyond Portara's control.

6. All returns need prior approval from Portara Gallery. Please see our Returns/Exchange Policy

7. A refund will not be given if the returned products have been damaged or altered in any way before arriving at the Customer Service Center. Also a refund will not be given to anyone if Portara Gallery receives the products back removed from their original packaging and condition or tags from outfits or costumes are missing. Also a refund will not be given to anyone if Portara Gallery receives the products back damaged. If we receive a returned package back after we have authorized a returned and you have obtained from us a RAN (Return Authorization Number), we open the package at the time of arrival infront of the UPS and if items/goods are damaged we return the package back to UPS immediately. Then we email you and let you know and you must file a claim with the UPS yourself and rectify the damages. Thus make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it. We recommend to insure the package for its total value.

8. All orders are very well inspected before leaving our store; they are shipped insured for their full value and inspected by the UPS STORE also (all fragile items are packed by the UPS STORE itself and inspected carefully). We have made special arrangements with the UPS Store for the shipping of the fragile items and we follow their regulations and rules in order to avoid any damages. Fragile items are packed and follow all rules of UPS packaging procedures by the experienced and responsible UPS Store. We deal directly with the UPS Store and not in general with the UPS itself in order to make sure that your items are properly packed and arrive in a good condition. This means that we inspect your order before it goes out of our store and after that the UPS STORE inspects also every order to be intact and free of any damages and then it is packed by them.

9. All notes of Portara's policy are reported to the UPS and also to the issuing bank of your credit card exactly as they are stated on this page of the web site and under every page of the section your order was placed.

Please note: All wedding crowns have approximately the same diameter and they are designed to stay on the top of the hair (head).

The following requirements apply to Wedding crowns/Stefana returned due to any reason. Because these items are very delicate can be easily damaged by repeated handling, please read very carefully the following: These items will be delivered to you via UPS Insured regular ground carrier except if another shipping method is requested. Once you receive them, please open the box immediately. You have 3 days to look them over and decide if you wish to return them. Do not detach for any reason the wedding crowns that they are tied to their satin fabric bottom of the box if you intend to return them; otherwise NO return would be acceptable for any reason. All returns must be postmarked within 3 days of the date they were delivered to you. You must fill out our Return/Exchange Form otherwise NO return or exchange will be acceptable.

If you decide you want to return them, then you must return them in their original condition, their own box and packaging. We suggest you insure them for loss or damage by the carrier, as we cannot give you a refund if they arrive damaged in any way. If they arrive damaged we will notify you and you would have to file a claim with your carrier yourself. If Portara Gallery receives the wedding crowns back and they are detached from the satin fabric bottom of the box they are tied, then it deserves the right to deny any exchange or refund. Removing the crowns from their satin fabric means they are used. Other customers do not buy wedding crowns that are not attached to the satin fabric because they believe they are used. The manufacturer in Greece sends them to us bright new and we sell them in the same bright new condition. Thus, you cannot try them on. You cut the crowns from their fabric base, then they belong to you, they are yours to keep them.

Items that are being replaced or exchanged will be shipped via regular ground UPS Insured delivery again. If you wish a different shipping method, please look up the other Delivery Options we have. Upon our receipt of the crowns' return meeting the above criteria, we will issue a REFUND CHECK and not a credit to your credit card if a credit is requested. Your refund check amount would be the original purchase amount minus 20% restocking fee and minus the shipping charges. All returns for credit or exchange are subject to a 20% restocking fee minus the shipping charges.

Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error by Portara.

If you receive the wedding crowns damaged, you must notify us immediately. If you receive the package at the time of the delivery and looks damaged/smashed, we recommend you open the package infront of the UPS and if there is damage inside, then you immediately give it back to the UPS delivery guy. If you receive the package and it is not damaged/smashed but the crowns inside are damaged, then you must notify us immediately via email or phone at 718-961-2299 within 24 hours of acceptance of package and we will assist you accordingly. Every pair of wedding crowns is shipped via UPS and Insured for their full value. You must keep the entire original packaging material that you received until UPS comes to pick up the package for inspection. All wedding crowns orders are packaged very well and inspected by the UPS itself before they are shipped. We do not jeopardize our business for any reason and we try to satisfy every customer. Your complete satisfaction is our first priority. We know that the wedding crowns have a very symbolic meaning to an Orthodox wedding ceremony and that they are goods that must be loved and like by the recipient(s). If you received the wedding crowns and you do not like them for any reason, please don't hesitate to notify us. We will make every effort to assist you and help you with your preferences.

NOTICE: Please try to be fair and sensible. It has come to our attention that there are some customers (and this is according to our customers' comments) that they get wedding crowns from many other companies, they compare them and then they return back the pairs that do not like them, or they ger crowns directly from Greece and then they want to return the other ones back to us after a long period of time. They wait for a long period of time and then once they receive all of them, they compare them and keep the ones they like. For these reasons we have the 20% restocking fee and minus the shipping charges refund policy in a period of returning back to us within 3 days of acceptance of them. You must notify us within 3 days of acceptance that you want to return the crowns back to us; otherwise we cannot authorize any return after that period of time. We have a great demand in wedding crowns and we randomly run Specials every month; thus we cannot afford to accept crowns back after the 3 days time-period. If we get Out of Stock for a pair of crowns, we cannot replace it immediately or get it immediately since these items are imported from Greece and they need time to be prepared and delivered and they are paid in Euros which there is a great difference between the dollar and the euro. We try our best to satisfy your wedding needs but please try to understand our side too.

Portara Gallery
34-51 Francis Lewis Blvd
Flushing, NY 11358