 |
 |
 |
|
| Returns/Exchanges | Our
Privacy Policy |
Payment Information | |
Shipping Information |
|
| Shipping Charges |
 |
Every section of this web site states on the left side of each page the shipping charges for your order. This fee will be added to your total after we receive your order. Actual shipping charges will be applied on every order from the Wedding, Christening and Baby Shower sections. You will be notified by e-mail for the shipping charges.
All orders below $30.00 total from this web site will be charged a handling fee of $4.50
|
How come you do not have shipping charges calculated on orders from the WEDDING or CHRISTENING/BAPTISM or BABY SHOWER section when I checkout?
This feature on our website cannot be used for the WEDDING or
CHRISTENING/BAPTISM or BRIDAL SHOWER section because not only we cannot predict from which state a customer would place an order( the destination) but also we cannot predict what
every customer would order and in what quantity since every customer's special event has a different number of guests and consequently has different quantity of favors and or other accessories ordered and thus we are not able
to show approximate shipping costs at checkout.
Please note, with the variance in the items that we carry along with
their height, length and width as they are or after they are finished
(like ceremony candles), it is very difficult to calculate shipping charges
without packing your order first. An item could be packed inside an item
thus incurring the same shipping charge as to shipping the same two items
separately. For example if you are ordering wedding crowns and wedding
ceremony candles, then we can pack the crowns together with the candles
into the same box. But if you are ordering wedding crowns and a tray
and candles, then we cannot pack the tray with the candles together because
the candles might be damaged. Or say you order candles and favors, those
items have and must be packaged separately in order to avoid breakage
and damages. Or say you order a Christening Outift, a Baptismal box and
Christening/Witness Pins, then all of them will be put wrapped together
inside the Baptismal box and then packaged.
So it all depends on the size and weight and how it is packed and the destination.
And as always, we look out for our customers best interest and we guarantee you that we pack our orders in such a way as to avoid unnecessary shipping charges.
Well, I would like to know what my shipping charges are before I buy.
You can still submit your order and when you checkout, put a note in the comments box to notify you before shipping either by phone or e-mail, this will ensure you will be contacted before we ship your order.
Again, it all depends on the size, weight, how it is packed and the destination.
One thing for sure is that you will be charge the actual shipping costs.
|
| Delivery |
|
Your order will be delivered by USPS, UPS, FedEx or other small package service depending on the best available service to a specific address.
All items usually ship within 48 hours unless otherwise indicated. All orders will be delivered by Standard Ground Delivery (3-8 Business Days) except if another method is requested.
Once shipped, you will receive an email with the tracking number.
You can calculate Delivery Time/Average Shipping Times by clicking this link.
|
| Product Availability |
|
We strive to pack and ship all packages within two business days. If this is
not possible for some reason, we will notify you immediately. Orders received
by 2:00pm EST will be shipped within 24 hours or on the next business day.The
total time to receive your package is dependent upon the shipping method you
choose. We have listed the estimated times including our packing and shipping
times. For example, for a Standard
Ground Delivery package, the total time is calculated as follows: For
example, if you select Standard
Ground Delivery, the shipping time will be 3-7 business days, depending on
where you live. This means your total delivery time will be 1-2 days for packing
+ 3-7 days (shipping time), for a total of 4-9 business days from the time you
place your order.
|
| *Shipping to Alaska and Hawaii |
|
Standard Ground
Delivery shipping to these addresses is available for an extra charge of
$15.00.This fee will automatically be entered into your shopping cart once your
delivery state is entered on our order form. Due to the considerable expense, delivery option other then Standard Ground Delivery are NOT available for shipments to Alaska and Hawaii.
|
| *Shipping to Canada |
|
We ship to Canada according to the following rules:
If an item is considered delicate and fragile we ship it ONLY via UPS Regular Ground Service. Express or Global Express shipping is also available upon request. Shipping costs would be added to your order accordingly after we ship your package. Also a fee of $15.00 will be added to your total along with the shipping costs. Any discounts given are applied ONLY towards the original cost of the products and not the shipping.
Shipping to P.O. Boxes to Canada is NOT available.
|
| Shipping or Billing to P.O. Boxes, APO/FPO and International Addresses |
|
All credit cards that have a P.O. Box Billing address or any orders with a Shipping address to a P.O. Box will incur a $15.00 charge that would be added to your total after we receive your order. This $15.00 charge is separate from the shipping charges and this $15.00 charge incurs in order to cover the extremely higher Credit card transaction fees and discount rate fees the Merchants charge that are extremely higher than those with a regular Billing or Shipping address. You can avoid this $15.00 Handling charge by using a credit card with a Billing address other than a P.O. Box address.
Also Shipping to APO/FPO, American Samoa, Canal Zone, Guam, Mariana Island, Puerto Rico & Virgin Islands addresses with valid USPS zip codes incurs with a $15 charge via the United States Post Office. This fee will be added to your order after we receive it and it is separate from the shipping charges. Shipments to Alaska, Hawaii, and U.S. territories are generally sent by U.S. Priority Mail and delivery times may vary. Thus No Overnight Shipping method is available for those addresses.
Shipping to International addresses (Worldwide) is available. When requesting a worldwide shipping cost, please include your complete address (including the postal code) as well as the product(s) you are interested in so we may provide you with an accurate shipping cost. You can e-mail us for the status and charges for your specific location. All orders with an International Billing Address or any orders shipped to an International Address are charged a $15.00 handling charge. This $15.00 charge would be added to your total after we receive your order and it is separate from the shipping charges. International Credit cards with a P.O. Box Billing or Shipping address are not accepted. If Portara considers your order as a large order, then for security reasons, you might be given instructions on how to make payment via Wire Transfer only. Overnight Shipping is not available to any International Address.
Please Note: Portara Gallery has the right to cancel any order without any reason provided if it considers the transaction might be fraudulent or suspicious.
|
| Custom Duties For Shipments
to Foreign Countries |
|
Customs Duties
Shipments to foreign countries may be forced to pay an extra charge at the
time you receive your item. If so, this is a customs duty levied
against you by your government. Not all countries have customs duties,
which are different than postage - as it is more similar to sales tax by
your country. Unfortunately, the money does not come to Portara Gallery,
it has nothing to do with us and we have no control over it. We do not
know which countries will charge duties, nor when they will decide to collect
these customs duties, or not. We always mark the custom
forms as gift,
rather than merchandise, and this sometimes helps to avoid customs tax.
But, sometimes is has no effect, and your government will charge customs
duty anyway.
|
| Address Errors For Which Portara Is Not Responsible |
|
|
A fee will be applied to all orders where:
- The incorrect address has been provided by the customer and the package is
returned as undeliverable
- An invalid address has been provided by the customer, resulting in a surcharge
from UPS. Such an error may include, but is not limited to, invalid or incomplete
address information; incorrect zip code; incorrect state or country information;
typographical errors; or transposed digits
- A move or sudden change of address results in the refusal or non-delivery
of an order
The fee will consist of a $5.00 handling charge plus any applicable costs related
to re-routing, forwarding, or redelivering the parcel(s). Please note that there
is no charge for address changes that are made before an order is shipped.
|
|
Contact us 
