In Store Purchases Policy
Our policy in the store for In-Store Purchases is completely different than that on our web site.
Our policy in the store for In-Store Purchases is as following:
- 25% Cancellation Fee on All Non-Customized Orders.
- NO REFUNDS are given to anyone and for any reason.
- No Refunds - Exchanges/In-Store Credit Only according to the following rules:
We accept cancellations within 24 Hours of placing your order. After the 24 hour period, cancellations are acceptable for In-Store purchases with a 75% Cancellation Fee for All Customized Orders and 25% for All Non-Customized Orders and that would be deducted from your total amount.
The above policy is in effect for all the items bought in the store.
If you have ordered FAVORS or Bombonieres for any Special Occasion Event or Wedding Candles or Christening Candles or Christening Witness Pins or any item(s) that is Customized including Gowns, Dresses and Outfits for Boys and Girls, and you cancel your order after 24 hours of placing it, then there is a 75% Cancellation Fee - NO EXCEPTIONS to anyone and for any reason, and we do not apply the In-Store Credit for any reason because they are Customized Orders and we begin processing all Customized Orders immediately. You will be responsible for the total cost of your order minus 75% if you want to cancel any item(s).
We accept Returns ONLY within 7 days of day of your PICK UP DATE (the date you came in the store and picked up your order) for an even Exchange ONLY or for a greater Exchange ONLY.
Christening Outfits, Gowns or Dresses for Boys and Girls are No Returns/Refunds for any reason, neither Store Credit. If Portara makes a mistake about sizing, then we would gladly exchange the outfit gown or dress for the correct size immediately.
For all other items: If you do not want an Exchange, then you will get an IN-STORE CREDIT that has NO EXPIRATION DATE and you can use it yourself or give it to any friend or relative you want. The IN-STORE CREDIT would be the original cost of the items bought minus 25% restocking fee. This rule has NO exceptions for anyone and for any reason because we deal with time sensitive events and we go out of our way to fulfill orders and deliver them on time for your special occasion. Also most of the products in the store are or contain/include items that are imported from Greece and other parts of Europe and if we get Out of Stock for an item, we cannot replace it immediately since these items are imported and they need time to be prepared, time to arrive in USA and they are also paid in Euros which there is a great difference between the dollar and the euro; therefore we cannot afford any returns. We try our best to satisfy your Special Occasion needs but please try to understand our side too. We get orders from all over the US and the world and if we do not have an item in stock then we loose the sale; therefore we cannot afford to accept returns and give refunds for In-Store Purchases because you have seen the products in person, you have chosen between the designs and you have discussed with us all the details; therefore you are sure for the items you ordered for your Special Occasion Event.
#1 All orders need at least a 50% initial deposit at the time of placing your order in the store.
#2 If your Special Occasion Event is less than 2 weeks away from the time of placing your order in the store, then we require the total cost (full payment) to be paid at the time of placing your order.
#3 All the orders placed in store and include ANY items found and seen under The Baptismal Sets Discounted Packages you have seen on our web site www.portara.com are not Returnable/Exchangeable for any reason because these packages are sold at very reduced-discounted prices and they are considered FINAL SALES.
#4 All items sold on Special Price/Discounted Price are considered FINAL SALES.